Identify the underlying payment instrument
A mobile wallet can present a token for a card stored on a device. The exact experience depends on device, wallet, card issuer and merchant support. A wallet button is not proof that the operator supports withdrawals back through that wallet, or that the same route will appear on another device.
Before authorising a payment, confirm the amount, the selected card and the merchant details displayed by the wallet. Check whether the operator treats the transaction as a card deposit and which method can receive a payout. If the payment is declined, ask the card issuer whether it was a bank restriction, authentication failure or merchant-support issue.
The credit-card rule still matters
The UKGC says a gambling operator must not accept credit-card funds routed through an e-wallet or money-service business for gambling. A digital wallet does not turn a credit-card payment into a permitted debit-card payment. Check the source card and applicable provider controls.
For a transaction you did not authorise, contact your bank or card issuer. For a gambling transaction you did authorise, a dispute over the result or the service follows a different process from fraud reporting. The card dispute guide explains that distinction. Availability is account-specific; this page makes no claim that any operator accepts either named mobile wallet.