A wallet is a route with its own rules
An e-wallet can sit between a bank or card and a merchant. Its deposit and withdrawal rules depend on the wallet provider, the operator and the source of the wallet balance. Some operator cashiers may list services such as PayPal or Skrill, but their appearance on a generic page does not confirm that a particular gambling account supports them.
Check four things before using a wallet: whether the operator lists it for the direction you need; whether the wallet account name matches your gambling account; whether a fee or conversion charge applies; and whether the wallet balance was funded by a permitted source. Great Britain’s credit-card gambling ban reaches credit-card funds used through an e-wallet.
If money is missing
For a deposit, compare the wallet transaction ID with the operator’s cashier history. For a withdrawal, find out whether the operator released it and request a reference. If the operator says it has sent the transfer, ask the wallet provider to trace it. Keep both sides’ case numbers.
Wallets do not remove age, identity or legal checks. UKGC guidance says online gambling businesses must verify age and identity before a customer gambles; later requests may be justified by legal obligations or new circumstances.
For mobile wallet payments backed by a card token, see mobile wallets. For charge disputes, see card-payment disputes.