First identify which kind of transfer you used
A manual transfer asks you to enter payment details in your bank. A pay-by-bank flow may pass you to a regulated payment-initiation provider and then to your bank to approve a specific payment. Both move money from a bank account, but the confirmation and tracing information can differ. Read the payee and amount on the bank approval screen before authorising anything.
For a manual deposit, follow the operator’s current payee details and reference exactly. Keep the confirmation number and compare the amount, date and reference with the transaction history. Do not resend a missing payment until the first one has been checked; a second transfer can create a separate reconciliation problem.
For a withdrawal, distinguish the operator’s release date from the bank’s posting time. If the operator says it is sent, request a trace reference and ask your bank whether it can locate the transfer. A receiving bank may need the amount, sender, date and reference.
Do not use a bank transfer to work around a block
If your bank has blocked a gambling payment or you have set a gambling block, do not try to route around it through another person or a different payment channel. Ask the bank what restriction applies. Great Britain’s credit-card rule also applies to relevant payments routed through money-service businesses.
See the deposit-not-received guide and open-banking explainer for related payment paths.